Shipping Policy
At Milos, every order is prepared with exceptional attention to detail to ensure your pieces arrive safely and as quickly as possible.
Order Processing
All orders are processed within 1–2 business days after payment confirmation.
During periods of high demand, promotional events, or holidays, processing times may be slightly extended. If this occurs, our team will keep you informed.
Estimated Delivery Times
Estimated delivery begins after your order has been processed.
| Destination | Estimated Delivery |
|---|---|
| United States | 5–8 Business Days |
| United Kingdom | 5–8 Business Days |
| Canada | 5–8 Business Days |
| Australia | 5–8 Business Days |
| Europe | 5–8 Business Days |
| Rest of the World | 5–12 Business Days |
Please note that these are estimated delivery times and may vary depending on local carriers, customs clearance, weather conditions, or other circumstances beyond our control.
Complimentary Worldwide Shipping
We are pleased to offer Free Worldwide Shipping on every order.
No minimum purchase is required.
Duties & Taxes
For the vast majority of destinations, customers will not incur additional import duties or customs fees upon delivery. However, customs regulations may vary by country, and any locally imposed charges remain the responsibility of the recipient.
Order Tracking
As soon as your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become active.
Address Changes
If you need to update your shipping address, please contact our Customer Care team as soon as possible.
Once an order has entered fulfillment or has been shipped, we may no longer be able to modify the delivery address.
Order Cancellations
To ensure fast fulfillment, orders begin processing shortly after they are placed.
For this reason, cancellation requests can only be accommodated before the order enters production or fulfillment. Once processing has begun, cancellations may no longer be possible.
Lost or Undeliverable Packages
If your package is confirmed as lost in transit or cannot be delivered due to a carrier-related issue, we will work quickly to resolve the situation.
Depending on the circumstances, we will either arrange a replacement shipment or provide another appropriate solution through our Customer Care team.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery and include:
- Your order number
- Clear photographs of the item
- Photographs of the packaging (if applicable)
After reviewing your request, we will provide the appropriate resolution, which may include a replacement or refund in accordance with our policies.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:
- Customs inspections
- Severe weather
- Public holidays
- Carrier disruptions
- High shipping volumes
We appreciate your patience should any unforeseen delays arise.
Contact Us
If you have any questions regarding shipping or your order, our Customer Care team will be happy to assist you.
Email: support@milosthelabel.com